Shipping policy

Shipping Policy

Processing and Dispatch

We aim to dispatch orders within 1–2 business days after the order is placed. During particularly busy periods, processing may take up to five business days.

Business days are Monday to Friday, excluding Danish public holidays.

Orders within Denmark are shipped with PostNord. International orders are shipped with DHL.

Estimated Delivery Times

The following delivery times are estimates and apply from the date your order has been dispatched:

Denmark: 1–2 business days
Sweden: 1–4 business days
Norway: 1–5 business days
United Kingdom: 1–3 business days
USA: 1–10 business days
Australia: 3–8 business days
EU: 1–3 business days
Rest of World: 2–10 business days

Delivery times are estimates and may be affected by customs processing, local carrier delays, public holidays or other circumstances outside SADRIA's control.

Shipping Costs

Denmark
Orders below DKK 1,000: DKK 150
Orders of DKK 1,000 or more: Free shipping

Europe
Orders below DKK 1,000: DKK 250
Orders of DKK 1,000 or more: Free shipping

Rest of World
Orders below DKK 1,000: DKK 250
Orders of DKK 1,000 or more: Free shipping

Tracking

Once your order has been dispatched, you will receive tracking information by email from PostNord or DHL.

If you do not receive the email, please check your spam or junk folder.

Customs, Duties and Import Taxes

Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the price paid to SADRIA.

SADRIA does not control charges imposed by customs authorities or local carriers.

Delivery and Customs Delays

International shipments may occasionally be delayed by customs authorities or local delivery services. These delays are outside SADRIA's control and are not included in our estimated delivery times.

Package Redirection

For security reasons, we are unable to redirect a shipment to a different delivery address after it has been dispatched.

Incorrect or Incomplete Addresses

Please ensure that your delivery information is correct when placing your order.

If a shipment is returned to SADRIA because the recipient provided an incorrect or incomplete address, refused delivery, or failed to collect the shipment, reasonable shipping and return costs incurred by SADRIA may be deducted from any refund, where permitted by applicable law.

Contact

If you have questions about shipping or delivery, contact us at:

Email: contact@sadriametals.com
Phone: +45 23206092
Customer service hours: Weekdays 10:00–16:00 Copenhagen time