Refund policy

Refund & Return Policy

We offer a 14-day return period. You have 14 days from the date you receive your order to notify us that you wish to return it.

Returns

To start a return, contact us at contact@sadriametals.com and include your order number. We will provide you with the return instructions and return address.

After notifying us of your return, you must send the item back within 14 days.

You are welcome to inspect and try the item in the same way you would in a physical store. Please return it with its original packaging where reasonably possible.

If an item has been handled beyond what is necessary to inspect it and this has reduced its value, we may deduct the corresponding diminished value from the refund.

Return Shipping

Unless the item is defective, damaged on arrival, incorrect, or we have otherwise agreed to cover the cost, you are responsible for the cost of returning the item.

We recommend using a tracked and insured shipping service, as you are responsible for the return shipment until it reaches us.

Refunds

Once we receive and inspect your return, we will process the refund to the original payment method.

Where a statutory right of withdrawal applies, refunds will be made within the legally required period. We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back.

If you withdraw from your entire order under a statutory right of withdrawal, we will also refund the cost of our standard delivery method. Any additional cost resulting from choosing a more expensive or express delivery option will not be refunded.

Your bank or card provider may require additional time before the refund appears in your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Custom and Personalised Items

Products made to your specifications or clearly personalised for you cannot normally be returned under the statutory right of withdrawal unless they are defective or otherwise covered by mandatory consumer rights.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged or incorrect.

If the item is covered by your statutory consumer rights, the cost of returning the defective or incorrect item will be covered by SADRIA.

EU consumers also benefit from a minimum two-year legal guarantee for goods that are faulty or do not conform to what was agreed.

International Orders

For orders delivered outside the EU, customs duties, import taxes or other charges paid directly to customs authorities or carriers are not refunded by SADRIA. You may need to contact the relevant authority or carrier regarding any possible reimbursement.

If an order is refused or cannot be delivered because of circumstances attributable to the recipient, reasonable shipping or return costs incurred by SADRIA may be deducted from the amount refunded, where permitted by applicable law.

Statutory Rights

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country.