Products bought on www.sadriametals.com must be returned in their original packing directly to us at the address above.
They are to be unused other than for trying them on. If there is evidence that suggests that the jewellery have been used to a degree that decreases the value of the product, you will lose your right to return the product. If the jewellery arrives at us broken, the right of return waives.
We will not bear the direct costs of returning a product unless the return is a result of our mistake. In that case please contact customer care who will provide you with a shipping label, which will cover the costs associated with returning the products to us.
Our return policy does not affect your statutory rights.
To prevent fraud, we are only able to refund the amount to the credit card or PayPal account used for placing the order.
We are entitled to retain the refund until we have received the items or proof of return of the items.
We are not able to refund customs and VAT for orders sent to destinations outside the EU.
It should be noted that we will not refund customs and VAT for orders shipped to customers outside the EU, where the deliveries are refused by the customer or because the customer was not home to receive the delivery.
All sales taxes will be refunded to customers within the EU. If you refuse delivery, we will not cover the return shipping cost. The shipping cost will be deducted from the refund.